Using Offline Mode in SolarGain Mobile

Using Offline Mode in SolarGain Mobile


Steps to go Offline

Offline mode will allow to work in the app without internet connection. This video explains how to scan serial numbers offline when your internet connection is weak or unavailable on-site.  


To go Offline you have to make sure you follow these steps: 

  1. Ensure you have a good Internet connection before going offline

  1. Upload or delete any Inspection items in the queue

  1. Ensure you have clicked on "Prepare for Offline box" for a specific solar plant


Nevertheless, if you try to go offline and some of these steps are not followed,
  1. A warning message, titled "Unable to go offline" will pop up
  2. If any item is not deleted or uploaded in the Inspection section, it will show the name of the Solar plant where the unfinished inspections are located. 


When all conditions have been met and you press the "Go Offline" button, a message will pop-up asking if you want to go offline. Press "Confirm" to move forward.


Once pressed, items will start downloading. At the end of the process, a new window will appear confirming that the data was downloaded successfully. Then press "Done" to switch the app to offline.


Functionality available in Offline mode

Offline mode allows you to work without internet connection and use Inspections, Task Lists and Serial Number app functionalities including GPS location.


Inspections, Task Lists and Serial Number scanning will work the same way as they do in Online mode. The only difference lies in Inspections, instead of selecting the desired items from the queue and uploading them, the items will be automatically uploaded once you return to Online mode. 

Steps to go Online Again

Once you are done with your works on site and want to get back online, you need to make sure you follow the following steps:

      1. You are in a place with a good Internet connection.
              
      2. Press the "Hamburger" button to display the navigation bar and then tap on "Home" to get back to the main page.

     3. Once in the main page, press the button "Go Online" located at the top right; a "Ready to go online?" message will pop up. Then, tap on the "Confirm" button to proceed. 

     4. Once pressed, items will start uploading into the SolarGain portal. At the end of the process, a new window will appear confirming that the data was uploaded successfully, then, press "Done" to switch the app to online again.
When coming back online when in offline mode, you have the option to delete any items that are failing. The "Upload Failed" screen will give list of validation criteria that will explain why certain data items failed. You can make note of the issues and still go back online and continue your work.

If you have questions about why certain files have failed to upload, it is suggested to take a screenshot of the "Upload Failed" screen and request further support from our team.


Visit the SolarGain Mobile FAQ's page for further information. Additionally, you can request further support below or contact your Technical Account Manager (TAM).

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