Bug reporting: How to record screen on iPhone and Android

Bug reporting: How to record screen on iPhone and Android


Reporting a Bug in SolarGain Mobile

We work hard to make SolarGain Mobile reliable and easy to use. If you encounter a bug, providing clear and detailed information helps our team diagnose and fix the issue as quickly as possible.
Please include as much of the information below as you can when submitting a bug report.

Information We Need From You

When reporting a bug, please tell us:
  1. Device details
    1. Device type (e.g. iPhone model or Android phone model)
    2. Operating system version (iOS or Android)
  2. Area of the app
    1. Which screen, feature, or workflow you were using when the issue occurred
  3. Steps taken
    1. A step-by-step description of what you did before the problem appeared
  4. Expected result
    1. What you expected to happen
  5. Actual result
    1. What actually happened instead (including any error messages)
  6. Date and time
    1. The approximate date and time the issue occurred
A screenshot or, ideally, a screen recording that shows the issue being reproduced is extremely helpful. This often allows us to identify the problem much faster than a written description alone.
Below are instructions for creating a screen recording on most modern devices.

How to Screen Record on Your Phone

iPhone (iOS)
The screen recorder is built into the Control Centre.
  1. Add Screen Recording to Control Center (one-time setup):
    1. iOS 17 and Earlier (including iPhone 12)
      1. Go to Settings
      2. Tap Control Center
      3. Tap the + button next to Screen Recording
    2. iOS 18 and Later
      1. Tap Control Center
      2. Tap the + button next to Screen Recording (or Long-press and empty area if you don't see the Screen Recording icon)
  2. Start a Recording:
    1. Swipe down from the top-right corner of the screen (or swipe up from the bottom on older models)
    2. Tap the Record button (a white circle inside another circle)
    3. Wait for the 3-second countdown
  3. Record Audio (optional):
    1. Long-press the Record button to turn the microphone on or off
  4. Stop a Recording:
    1. Tap the red bar or icon at the top of the screen and select Stop
  5. Where it’s saved:
    1. Recordings are automatically saved to the Photos app
Android (Android 11 or later)
Most modern Android devices include a built-in screen recorder.
  1. Start a Recording:
    1. Swipe down twice from the top of the screen to open Quick Settings
    2. Tap Screen recorder
    3. If you don’t see it, tap the Edit (pencil) icon and add it to your tiles
  2. Recording Options:
    1. Choose whether to record:
      1. Device sound (media)
      2. Microphone
      3. Both
      4. Optionally enable show touches on screen
  3. Stop a Recording:
    1. Swipe down from the top of the screen
    2. Tap the active Screen recorder notification
  4. Where it’s saved:
    1. Recordings are saved to your Gallery or Photos app

Helpful Tips

  1. Android version requirement: The built-in screen recorder is available on Android 11 and later.
  2. Samsung devices: Some Samsung phones allow you to:
    1. Add a front-facing camera (selfie video)
    2. Draw on the screen while recording
  3. App restrictions: Some apps may block audio or video recording due to system or copyright restrictions.

Submitting Your Bug

Once you’ve gathered the details and any screenshots or recordings, attach them to your bug report and submit a support ticket below or contact your Technical Account Manager (TAM).
Thank you for helping us improve the app—we truly appreciate your feedback!

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