Commissioning and Warranty Claim FAQ's

Commissioning and Warranty Claim FAQ's


Commissioning

Can I add a random number of components to a Task List for commissioning?

Yes, you can select any component type from the Digital Twin, click "Add to tasks" button, which will allow you to choose a random percent or random number to add for spot checking on site. This video will walk you through the steps:


Warranty Claims

How do I check whether any of the issues I am seeing on site are due to manufacturing, transportation or installation?

In this video, you’ll learn how to use the Digital Twin to analyse module issues and find correlations that reveal whether they stem from manufacturing defects, transportation damage, or installation problems, supporting better root cause analysis and quality control. 


How do I send information to a module manufacturer for a warranty claim?

In this video, you’ll learn how to prepare on-site and drone-collected data for a warranty claim from the Digital Twin and explore different ways of sharing information with the manufacturer to support claim validation. 


What are some of the searches in the Digital Twin to help make a warranty claim?

Locate modules with a thermal anomaly and a visual damage (click here for visual damage guidelines)

Modules with a thermal anomaly and visual evidence attached

Locate modules with thermal defects associated to a singular batch

If serial numbers from your modules have been scanned, you can potentially identify batches and trends with a corresponding anomaly found from your thermal reports.

Visit the Digital Twin FAQ's page for more information. Additionally, you can request further support below or contact your Technical Account Manager (TAM).

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