Digital Twin General FAQs

Digital Twin General FAQs


Overview & Display / Advanced Search

What is shown in the Digital Twin view?

The Digital Twin provides a geospatial map-style representation of the site, showing all main electrical components: transformers, inverters, combiner boxes, strings, modules, etc. 

How does the Advanced Search work?

Users can build search criteria using rules (e.g. “Component Type = module”, “Anomaly Type = thermal defect”) and groups (nested rules that use AND / OR logic) to fine-tune what they want to see. Once submitted, matching components are listed in a table with totals of how many match. Saved searches can be reused. 

Filters & Search Criteria

What sort of filters are available?

You can filter by many categories/sub-categories such as:
  1. Component type (e.g. module, string, inverter, etc.) 
  2. Visual evidence / visual anomalies 
  3. Thermal defects (including delta Tn, peak temperature, etc.) 
  4. EL tests, IV measurements, RISO tests
  5. Serial numbers, container/pallet numbers, brand, module electrical specifications
  6. Construction annotations, naming/location system 

Can filters be combined?

Yes. You can select multiple filters/rules and group them (with AND / OR) to find, for example, modules that satisfy several conditions (e.g. thermal anomaly + specific serial batch + visual evidence).

If I click a component on the map, what happens?

Clicking a component in the Map View will display all relevant data collected for that component: measurements, defects, test results, visual evidence, serial number (if onboarded), history, etc. 

Can I add a random number of components to a Task List for commissioning or preventative maintenance?

Yes, you can select any component type from the Digital Twin, click "Add to tasks" button, which will allow you to choose a random percent or random number to add for spot checking on site. Please see the steps in this video:

Information tab (Right drawer)

How do I find out more information for each returned row in the table?

Click on the row and a right drawer will shift over the table. All component information and history will be displayed, if that information exists in the database for that component.

What kind of information and history is available for each component?

For each component (module, string, inverter, etc.), the history tab shows a comprehensive set of data over time, including:
  1. Manufacturer info, model, serial number, brand, type etc. 
  2. Visual evidence / photos, test results (EL, IV, RISO etc.) 
  3. Thermal defects and anomaly data over time 
  4. Any construction annotations or tasks associated with the component, with date, category and description 

Serial Number Management / Deletion

Why do I need serial number management?

Because modules (or other components) may have been scanned incorrectly, or there may be duplicate or malformed serial numbers. To ensure data integrity, you must be able to delete or correct serial numbers. 
This video shows how to search for serial numbers that could be scanned incorrectly.

How can I rectify the wrong serial numbers?

The follow video shows how to use the serial number tools to find duplicates or to find unmatching serial numbers with CSV upload tool.

How do I delete or manage serial numbers?

Use the “Serial Number Management” tool:
  1. First use Advanced Search to locate the component(s) with the serial number(s) to be changed. 
  2. Then click the Serial Number Management button, which opens an interface allowing you to delete a serial number either for individual modules or for all modules in a selected table. 
  3. To prevent mistakes, you must type the word delete to confirm. Click here for more information.

What happens after deleting a serial number?

Once deleted, the serial number field becomes blank, and the component’s history log will show what the old serial number was (and when it was deleted). This allows for re-scanning or correcting. 

Best Uses / Examples

What are some useful ways to use the Digital Twin’s search & filters?

Here are example use-cases:

Commissioning

  1. Use the Digital Twin to verify the on-site distribution of modules matches the CAD layout and delivery records.
  2. Search for modules from a specific delivery batch to ensure they’ve been installed in the correct zones.
  3. Confirm modules on-site match Factory EL Test records to validate that installation quality aligns with manufacturer testing.

Warranty Claims

  1. Locate modules with thermal defects linked to a singular batch to support claims of systemic manufacturing issues.
  2. Use the Digital Twin to show modules with both thermal anomalies and visual damage, strengthening warranty evidence.
  3. Locate modules from a specific delivery that show anomalies, demonstrating supplier or transport responsibility.
For Commissioning and Warranty Claim FAQ's, please click here.

Getting Help

Where can I find detailed step-by-step guides?

Each feature has a dedicated help page with instructions:
  1. Commissioning and Warranty Claim FAQ's
  2. Digital Twin - Search Definitions and Functionality
  3. Digital Twin - Serial Number Management (Deletion) Tool
Additionally, you can request further support below or contact your Technical Account Manager (TAM).

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