Popular Articles
Client Release Notes
Release 3 March CLIENT PORTAL Tasks Contributors can now bulk edit Tasks. You'll see the "State" field greyed out in the bulk edit screen as contributors aren't allowed to update this field. There was some missing text in the delete task list modal, ...
Performing Inspections in SolarGain Mobile
Introduction Visual inspections allow the user to take pictures and add comments of any element spotted on site. This feature is only available for PV plants with SolarGain PRO. To access SolarGain Mobile inspections, first select which solar plant ...
Observations FAQ's
General Questions What is the Observations page? The Observations page is a new feature in SolarGain that provides a centralised location to manage all images from various sources, including SolarGain Mobile, autonomous drone inspections, and manual ...
Using Thermographic Insights
Substring Faults Cases of substring or junction box faults are obvious warranty claims as they breach both product and performance warranties. An open substring typically results in a one-third reduction in power output and may indicate issues with ...
Observations - Module Inspection Example Defects
This page shows real examples of module damage you might encounter during visual inspections — such as cracked glass, delamination, corrosion, or snail trails. Use it as a checklist of what to look out for when investigating thermal or electrical ...